FAQ's
Frequently Asked Questions
Q. What is DTG Printing?
DTG stands for direct to garment printing. Using the latest digital garment printing technology we are able to produce the highest detail prints in full color giving you the highest quality and most vibrant print possible.
Q. Which type of printing is right for me?
Both Direct to Garment (DTG) and silk screening can produce a great looking print(s), but if your orders are low quantity, or full color then DTG is the way to go. You may be more suited for screen printing if you’re printing in higher quantities and limited colors.
Q. What kind of setup fees are involved with your contract print services?
None on Garment printing services. We never charge setup fees or film fees over 38 pieces for screen printing, and we offer very competitive pricing and low minimums for all our custom garment and promotional item orders.
Q. What’s the minimum number of pieces I need to order?
For DTG orders – one. Screen printing requires a minimum of 12 pieces.
Q. What’s your turnaround time?
Your order will be started during the next business day. Most orders are fulfilled within 6-10 days, If you have questions about meeting a certain deadline, just let us know we will do our best to accommodate you with these requests.
Q. Can you priority ship to a P.O. Box?
Unfortunately, no. U.S. Postal Priority cannot deliver to P.O. Boxes or APO addresses. If you enter a P.O. Box or an APO address for these shipping options, we will ship your order via our standard shipping option.
Q. What types of payment do you accept?
We gladly accept Visa, Mastercard, American Express, Discover. We also take money orders, debit and check cards, and checks. Checks must clear with the bank before your items ship. Payment is due when services are rendered. We only extend terms to clients after 90 days in good standing.
Q. Is there sales tax on my order?
No, you do not have to pay a sales tax if your company that is sales tax exempt. We just need a copy of your sales tax exemption form for our records.
Q. How will I know that my order has shipped?
After your order ships you’ll receive an e-mail from Brandywine Graphics LLC confirming the shipment. Shipping can not be changed once the item leaves our facility. We are also not responsible for shipping delays caused by the shipping company, acts of weather, holidays etc.
Q. Can I change my order?
If you’d like to change your order, please contact Brandywine Graphics LLC customer service by phone immediately at 207-573-4877 before your order begins production. Once it begins production, changes are subject to re-stocking and materials used fees.
Q. What types of artwork should you submit for print?
Acceptable file types extensions include All High Resolution (300 or higher) TIFF, PNG, PSD, CS6 AI, or EPS. All artwork must be pixel free and with a transparent background.
Q. Can customers supply their own products?
Yes customers can supply their own product(s), unfortunately we are no responsible for bad blanks/items or can warrant the service/printing applied to them. Custom supplied blanks by customers are used "as is condition" and a credit will not be issued for any spoilage or issues that arise from printing.
Q. Do I have warranty on custom orders and products ?
Yes we do absolutely everything we can to match color profiles, print and sample(s) requests but please keep in mind custom orders are just that and non-refundable due to the amount of time and preparation that goes into them. Keep in mind we stand behind our product and service to the best of our abilities and we go that extra mile for our customers. If we feel we have made a mistake we will make it right.
Q. What is Brandywine Graphics LLC limits of liability of customer supplied artwork?
Brandywine Graphics LLC is NOT liable in any manner for any customer supplied artwork. We print all customers artwork per spec and or size. We are NOT responsible for quality of artwork, misspelling(s), size of text, incorrect fonts, incorrect colors, stray pixels (dirty art), Etc. We do our best to catch any error(s) and halt printing when and if possible. We do not recommend thick or destruct font(s) or font(s) smaller than 1/8 inch for Silkscreen or 1/16 for DTG printing services.
Q. Can you help design and if so what are the costs?
Why yes we can, we offer a full digital service art department and can offer just about anything you need. We offer everything from simple effects, vector art to hand drawn illustrations. Art fees are $50.00 per hour.
Q. Brandywine Graphics LLC Apparel Samples and Turnaround Times?
Brandywine Graphics LLC does offer samples at full retail pricing. Standard turn around for samples is min. 6-10 days. Keep in mind samples are slower production than normal items based on special ordering, sampling of artwork, and the excessive amount of time that goes into them to making these orders correct.
Q. Does Brandywine Graphics LLC offer Free samples?
Brandywine Graphics LLC does NOT offer free samples. If we do make samples they are billed at $50.00 per hour plus materials, there are NO exceptions to this company rule. Contract printing is for legitimate resellers and samples are not a reselling item, instead used for personal use